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Round 2: Notable kiosk deployments of 2011

We highlighted a few of the years successful kiosk deploymentslast weekand have since received substantial reader feedback. Below are several projects that readers deemed noteworthy.

Out to sea

The newest ship in the Royal Caribbean International cruise line fleet, the Allure of the Seas,this year integrated self-service, digital signage and other technologies to provide a high-tech customer experience.

The 16-deck ship, with nearly 3,000 staterooms, offers pervasive Wi-Fi access and more than 900 Internet access points; self-service customer kiosks that allow voyagers to access their accounts and check-in for their flights home; and award-winning, digital-signage wayfinding stations.

Four Winds Interactive designed the system that includes more than 200 digital displays to help passengers navigate the worlds largest cruise ship at 1,187 feet long and 208 feet wide. The signage network includes passive screens displaying non-interactive information as well as interactive touchscreens providing real-time data and wayfinding functionality.

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Hey, sports ns

San Diego Chargers ns lined up at games this season to use Inwindow Outdoors Game Face kiosks developed as part of amarketing campaignfor Union Bank

At each kiosk, ns had their picture taken, and Inwindows technology then overlaid the ns ce with a random ce paint pattern and super n hairdo while they watched.

Fans could then use wireless keyboards to input their e-mail addresses to receive their image via e-mail and upload images to Facebook. The email sent from the kiosk included the ns Game Face picture as well as Union Bank branding and a promotional offer from the bank. During the three games where the kiosks were in use, thousands of people interacted with them, which gave Union Bank access to thousands of emails for future marketing opportunities.

The kiosk project won theDigital Screenmedia Associationaward this year for Best Entertainment/Gaming Deployment in the self-service kiosk category.

I want candy

Candy dispensing vending machines have been around for years, but Canadas Mentor Group began deploying 300 candy-dispensing kiosks in February throughout malls and movie theaters in the United States. More than 400,000 people each month have been using the kiosks since they launched in February.

The mKiosks, designed to sell bulk items, including candy, have 42-inch HD touchscreens featuring branding, advertising and social marketing capabilities. Each kiosk has eight separate bins of bulk product and features a fully automated system to dispense products in the quantity and combinations ordered by the customer via the touchscreen menu, according to Graham Nelson, director of product development, The Mentor Group.

How it works

A customer chooses the size of candy mix and what products to put in the mix via touchscreen. The kiosk dispenses a cup and then each bin actuates to dispense the proper amount of candy into the chute and down into the cup. The entire process occurs behind a locked door that prevents any contamination, Nelson said. The customer pays with cash or credit and can receive change in the form of bills thanks to the MEI bill recycler. For credit, they can pay with any major credit card. The kiosks are customizable with every payment option available including coins, gift cards, EMV, and NFC. The kiosks are all connected to Mentors control network via 3G modems and are remotely configured and updated.

Riding high

Bicycle sharing kiosks have been popping up all over the country fromTexastoHawaiithis year, theB-cyclekiosks designed by KIOSK Information Systems one of the years largest kiosk deployments. (Trek makes the bikes and owns B-cycle.)

The B-cycle program allows users to rent a bike via kiosks in one area of his city and return it when finished to that same location or to a different one in the city, said Tim Stith, midwest region sales manager, KIOSK.

The kiosks, which consist of the fixed kiosk rental station/bicycle docks, and 10-12 bikes/each, run on solar and/or AC power. The power system includes a solar panel/batteries and a charge controller board. The kiosk houses a low-power outdoor color LCD, credit/member card reader, cellular communications kit, and energy efficient, outdoor rated mini-PC. Docking stations house a custom controller board, a proprietary locking mechanism, LED indicators, and an inventory RFID reader.

First-time or non-members rent at the kiosk, but B-Connected Card Holders can bypass the kiosk and check out at the docking station by passing their card over the RFID reader, releasing the bike in seconds, Stith said.

So r, deployments are in Denver and Boulder, Colo.; Omaha; Spartanburg, S.C.; Des Monies, Iowa; San Antonio, Texas; Kailua, Hawaii; Madison, Wis.; Chicago and throughout Florida. Baltimores service will open in the spring, Stith said.

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Round 2: Notable kiosk deployments of 2011

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